Shipping Policy
Last updated: January 19, 2025
1. Shipping Services
We ship plant medicine products within Switzerland only, in accordance with Swiss pharmaceutical regulations. All shipments are made via secure, tracked delivery services.
2. Delivery Requirements
- Delivery to verified Swiss addresses only
- Signature required for all deliveries
- No P.O. box deliveries
- No deliveries to temporary addresses
3. Shipping Methods
Standard Delivery:
- Free for orders over 250 CHF
- Delivery within 2-3 business days
- Tracked shipping
4. Packaging
All products are shipped in:
- Tamper-evident containers
- Discrete external packaging
- Compliance with pharmaceutical shipping regulations
5. Tracking
All shipments include:
- Unique tracking number
- Real-time tracking updates
- Delivery confirmation
- Electronic proof of delivery
6. Shipping Costs
Shipping costs are calculated based on:
- Shipping method selected
- Package weight and dimensions
- Delivery destination
- Special handling requirements
Free shipping may be available for qualifying orders over a certain amount.
Shipping Insurance
All shipments include basic insurance coverage:
- Protection against loss or damage
- Coverage up to the order value
- Additional insurance available for high-value orders
- Claims must be filed within 30 days of delivery
Returns and Exchanges
Our return shipping policy:
- 30-day return window for most items
- Return shipping labels provided for eligible returns
- Some items may not be eligible for return
- Special handling required for medication returns
Contact
For shipping inquiries: bio.apo@swiss-bio-pharma.ch